Explore all features available in the chat widget including voice messages, image and file sharing, video calls, form submissions, and real-time typing indicators.
The TanyaDiSini chat widget comes packed with features that make customer communication rich and engaging, going beyond simple text messaging.
Real-time messaging forms the core of the widget. Messages are delivered instantly with typing indicators, read receipts, and timestamps. Visitors can see when an agent is typing a response.
File sharing allows visitors to send images, documents, and other files directly through the chat. Supported file types include images (JPG, PNG, GIF), PDFs, documents (DOC, DOCX), and spreadsheets (XLS, XLSX). Maximum file size is 25 MB.
Voice messages let visitors record and send audio messages when typing is inconvenient. The widget includes a built-in audio recorder with playback controls.
Pre-chat forms collect visitor information (name, email, issue category) before the conversation starts. This helps your team route conversations to the right department and provides context before the first response.